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FAQ

Home FAQ

Frequently asked questions

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How long does it take for home delivery?
In all over the Pakistan it takes maximum of 3 working days for delivery
What courier do you use for deliveries?
I mostly prefer a fast courier service like Leopard, Post X etc.
Why am I being charged for delivery on my order when it states standard delivery is free?
It's frustrating to see delivery charges on your order when the website promises free standard delivery. Several factors might contribute to this discrepancy, such as delivery location or special handling requirements. Contacting customer service for clarification could shed light on why the charge was applied despite the advertised free standard delivery policy.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Why does it not tell us on the website that the parts will be delivered by the branch?
Customers may wonder why the website doesn't specify that parts will be delivered by the branch. Clarity in communication is crucial for managing expectations. It's possible that this detail wasn't included on the website, leading to confusion about the delivery process. Providing clear information upfront about how orders are fulfilled can enhance the overall shopping experience and prevent misunderstandings. Contacting customer support for clarification might offer insight into the delivery logistics and ease any concerns about the process.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.